FTA-Sat-Receivers

 

FTA-Sat-Receivers.com
The Modern Store For All Your FTA (Free to Air) Satellite Supply Needs      866-726-7287

fta-sat-receivers.com

FTA SATELLITE RECEIVERS > Contact Us   About Us 1) Shipping All orders will be processed within same business day.  Since we have warehouses on both east and west coasts of USA to convenience our customers, shipping takes only from 1 to 3 business days to arrive to ship-to destination.  We use DHL, FedEx, UPS.  International orders will be U. S. Post Office Priority International Mail which usually takes 3-5 business days to arrive.  Shipment will be delivered only to the billing address. Shipping to Canada Most orders shipping to Canada are sent via FedEx ground service, air express or a courier service of our choosing. Delivery for most items takes from 3 to 5 business days depending upon the destination. There is an additional $20 international shipping fee for your order to Canadian destinations. Any questions, please call 1-866-726-7287. International Shipping If you ship internationally from our U.S. site you will incur additional charges. Our U.S. Website will not display the details of these charges at checkout; however, we will notify you by email of any additional shipping charges prior to order processing. All orders placed on www.fta-sat-receivers.com are processed in U.S. dollars. Shipping charges are calculated at time of checkout for U.S. destination only. In order to provide you with the best possible delivery service, delivery for orders shipping to destinations outside the United States is usually via United States Postal Service Priority Mail which usually takes 3 to 5 business days to arrive to the ship-to destination. Shipping charges are calculated based on the destination and available service, usually is $20 in addition to domestic shipping for each receiver. You will be advised via our email of the shipping charges prior to completion of order processing. 2) Guarantee We provide a 10-day, money back guarantee on all products purchased, from the date of delivery, except certain products listed below.  If for any reason you are not satisfied with your purchase, simply notify us by e-mail or phone and we will immediately issue a Return Material Authorization number.  Please note that in this industry, there is a 30% restocking fee on any return for exchange or refund.  This fee is for paying the technician to check the returned item before selling to the another customer so as to be fair to the new customer.  Merchandise which has been installed, programmed or modified in any way is not returnable for credit.  If any product fails to perform according to the manufacturer's specifications, you should return it for warranty service with the respective manufacturer.  Used merchandise can not be returned for credit or refund. 3) Return Policy If for any reason you are not satisfied with your purchase, simply notify us by e-mail or phone and we will immediately issue a Return Material Authorization number.  Please note that in this industry, there is a 30% restocking fee on any return for exchange or refund.  This fee is for paying the technician to check the returned item before selling to the another customer so as to be fair to the new customer.  Merchandise which has been installed with a third party software, programmed or modified in any way is not returnable for credit.  If any product fails to perform according to the manufacturer's specifications, you should return it for warranty service with the respective manufacturer.  Used merchandise can not be returned for credit or refund. Contact us and let us know why you wish to return the item. Upon receiving RMA instructions from us, return the merchandise to the return processing center within 10 days of your original receipt of the order. The products must be returned in new, resalable condition. Include all packaging materials. Packaging materials must not be torn or damaged. All manuals and warranty registration cards must be unmarked. You must pay any return shipping expense. It is your responsibility to insure the returned goods against loss or damage in shipment. What we will do: Upon receipt of the returned merchandise in good order in accordance with the above and within 10 days of original delivery, we will issue a refund minus 30% restocking fee. Alternatively, you may elect to receive store credit towards another purchase. Non-Returnable Items: All remote controls All switches Satellite Dishes Satellite finder/meters On sale items 4) Warranties Each of the lines we carry is covered under the manufacturer's warranty.  For the receivers:  the first two years of warranty we do not accept defective units back to our location.  You need to contact the respective manufacturer. From the second to the fifth years, we will be responsible for the warranty service. Sonicview http://www.sonicviewusa.com Fortec http://www.fortecstar.com Pansat http://www.pansatusa.com Typos & Errors: We are not responsible for typographical errors. In the event that an erroneous price is displayed on our website we will do one of the following: 1) If the price you paid is higher than the correct price we will issue a refund of the balance. 2) If the price paid is lower than our cost we will offer the product at the correct price or refund the purchase price.   Warning   We do not provide or condone the use of third party software. Using third party software may be illegal and void product warranty. Do not email or call asking about Dish Network, DirecTV, etc. Our satellite receivers are designed and intended for 100% legal use only. We will refuse sale to anyone whom we believe intends to use our product illegally or sell our products for illegal use.             Product# Contact Us Tell a Friend